It may be an understatement, but technology changes fast, and with it so too the needs of our customers and our business.
As part of regularly reviewing our business practices to stay competitive in the electricity industry, the need to be able to address technological change related to our business operations became a clear goal.
The need to be agile
Some of you may have noticed that enmax.com went through a fairly major reno late last year. It was work that started to address improvements that you’d been asking for.
And if you’ve watched home renovation shows you’ll know that getting the job done right takes more than a coat of paint – it’s about making sure the foundation and structure are solid.
In the case of our website, IT and people with specific areas of expertise create the foundation and structure of our website and customer service technology. Previously, we would have had to add and reassign staff to address these changes.
Like many companies, what we found was that by the time we had found or trained the right people, the technology ship had sailed and we were once again playing catch-up.
After reviewing the options, signing on with a company that could bring together the type of specific expertise we required, when it’s required, made sense in terms of efficiency and effectiveness
What’s going to happen when I call?
The recent crises, reinforced to everyone the importance of having people here in Alberta to help you out when you need it. This is the same for billing questions or to find out about some work going on in your neighborhood.
This isn’t going to change – our award-winning Customer Care Team is still here, and they’ll be at the other end of the line when you need help.
The only change has been to positions that work on the behind-the-scenes technology to bring enhanced capabilities and offerings.
Nobody likes it when jobs are lost due to changing conditions that are not related to employee performance. Out of more than 1,800 ENMAX employees, a total of 38 were impacted, with most people moved to other jobs within ENMAX, while others accepted retirement or severance options.