We’ve been updating our outage page to show you when the power is restored to a community – and almost as soon as we do, we hear from homeowners in that community that their home or side of the street is still without power.
The reason for this may very well be found in your backyard or just down the street.
Our crews, along with assistance from other utilities, have worked on getting the main lines that feed our system back on line. This work is complete and our attention has now turned to repairing isolated areas of damage to the wires extending into individual homes.
Have a look at this map. It shows neighbourhoods that have been reported to have pockets of outages due to isolated damage. If your home or street doesn’t have power, and is in one of these areas, we’re now working on these repairs. As you can appreciate, our main priority was getting the primary system stabilized – now we’re working to get information and repair to numerous individual customers still out.
Our crews are reporting that damage to these individual locations is quite extensive, both on our end and the homeowner’s end.
Getting things fixed
If your service mast – the pole coming out of your roof – is damaged, it is on your property and you need to get a certified electrician to assess and repair the damage.
(To search for a certified electrician on the list: for Business Type: choose ‘Residential’, for Chapter: choose ‘Calgary’, Click “Search”)
When it comes to damage to our wires, our additional crews have been joined by other utilities so that we can get them repaired and the power back on to your home. However, even with the extra hands, many of these repairs can still be quite complex and will take time.
Please continue to follow us on Twitter and our outage page for updates – also please call us at (403) 258-8232 to report damaged electrical equipment or trees on the wires on your property. If there is no damage to electrical equipment on your property and you do not have power, call (403) 514-6100.