No power? The answer may be closer than you think

We’ve been updating our outage page to show you when the power is restored to a community – and almost as soon as we do, we hear from homeowners in that community that their home or side of the street is still without power.

The reason for this may very well be found in your backyard or just down the street.

Our crews, along with assistance from other utilities, have worked on getting the main lines that feed our system back on line. This work is complete and our attention has now turned to repairing isolated areas of damage to the wires extending into individual homes.

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Look up

Have a look at this map. It shows neighbourhoods that have been reported to have pockets of outages due to isolated damage. If your home or street doesn’t have power, and is in one of these areas, we’re now working on these repairs. As you can appreciate, our main priority was getting the primary system stabilized – now we’re working to get information and repair to numerous individual customers still out.

Our crews are reporting that damage to these individual locations is quite extensive, both on our end and the homeowner’s end.

Getting things fixed

If your service mast – the pole coming out of your roof – is damaged, it is on your property and you need to get a certified electrician to assess and repair the damage.

(To search for a certified electrician on the list: for Business Type: choose ‘Residential’, for Chapter: choose ‘Calgary’, Click “Search”)

When it comes to damage to our wires, our additional crews have been joined by other utilities so that we can get them repaired and the power back on to your home. However, even with the extra hands, many of these repairs can still be quite complex and will take time.

Please continue to follow us on Twitter and our outage page for updates – also please call us at (403) 258-8232 to report damaged electrical equipment or trees on the wires on your property. If there is no damage to electrical equipment on your property and you do not have power, call (403) 514-6100.

16 thoughts on “No power? The answer may be closer than you think

  1. Kevin says:

    Coming up on 36 hours without power in Cedarbrae with no damage to my electrical equipment.

  2. Marc says:

    Hey Kevin,

    Our focus is now on isolated outages like yours. If you haven’t already, please call us at 403-514-6100 to report your outage so our crews can assess your situation.

  3. Evan says:

    Hi Kevin, Not only in the same boat but I have called and logged my parents address at the above number 3 times over the last 36 hours, Called the support centre three times over the last 14 hours and even gotten through to a dispatcher/support who was going to ask a supervisor to look into getting someone to my 80+ year old relatives…. Still no power and no contact.

  4. Leanne says:

    Hi Evan,
    Understand your frustration – I’ll email you and will check into for you. Thanks for your patience.

  5. Peter says:

    Like Kevin, no power since 6am yesterday in Glendale. It was reported yesterday and again this a.m. No problem staying cool as we have no heat but am losing patience

  6. Leanne says:

    Hi Peter,
    I’ll contact you on your email address and I can check into this, if you’re still out.

  7. Keith Templeton says:

    Power out 30 hours on briar crescent nw, rest of briar hill has power, not sure why our power is down, we are underground

  8. Leanne says:

    Hi Keith,
    I will email you and I can check on this, if you’re still out. Thanks for your patience.

  9. ANN says:

    I am so impressed that the Enmax crews got our electricity flowing around 2am this morning, there are so many more important areas and i’m greatful! Thanks!

  10. Marc says:

    Ann, Glad to hear it!

  11. randy says:

    Our area of Bearspaw meadows which includes aspen drive, meadow drive and part of Silverwood has been without power for 42 hours now. This is almost a 4 km area not just a few isolated homes. No sign of any crews over the past 24 hours.

  12. randy says:

    Power restored to some at 3;30 am. Thanks to the crews working on the issues.

  13. Iris says:

    Beaspaw area still has no power on the 80 avenue nw /township road 252. Can you please advise when there will be power?

  14. Leanne says:

    Can you pleased send me a name, address and a phone number to reach you?

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