UPDATE (July 21 2015)
We’d like to remind customers that ENMAX will never ask for payment at your door. A customer was recently targeted at their home by a person pretending to be from ENMAX and threatening to disconnect power unless a cash payment was made. We are actively working with the police to investigate this scam.
Please be aware that the only way we will ever request payment is through your invoice, mail or over the phone with our Customer Care Centre at 310-3010. If you feel you’ve been misled, lodge a complaint with the Utilities Consumer Advocate at 310-4822 or the Calgary Police Service non-emergency line at 403-266-1234. If you have questions call us at 310-2010 so we can help in any way we can.
ORIGINAL (July 31 2014)
A few months back you may have heard about a person who was going door-to-door pretending to be from ENMAX as part of a break and enter case in Edmonton. Once again, our Customer Care centre and other members of our team have been hearing about more cases of people knocking on doors who are saying that they’re from ENMAX Corporation, or ENMAX Energy Corporation and that they represent us or our products.
Shut the front door
Currently, ENMAX Energy does not sell products at your door, and if we want to talk to you about your account we will contact you by phone or email. From time to time you may see crews from ENMAX Power Corporation working on power lines in your neighborhood and they might need to talk to you about what they’re doing, but they won’t be selling anything or asking you to sign a contract. We also come around occasionally to let homeowners know about major projects happening in their area. Of course you might see meter readers making their rounds too, and they may come to your door if they can’t access your meter. However, just like the ENMAX Power crews, they will not try to sell you anything.
Regardless of whether they belong to one of our companies or not, you have the right to ask to see the identification badge of anyone who comes to your door or on your property. Here are a few other tips:
- Confirm that the person’s name and/or company name on the badge matches all brochures, sales materials and contracts that they give you.
- The Utilities Consumer Advocate is a great resource for information on our industry including door-to-door sales.
- Remember that everyone is protected by a 10-day cooling off period, which allows you to cancel your contract without penalty.
- If you are suspicious of anyone going door-to-door in your neighbourhood, please call the police immediately.
- To learn more call us at 310-2010.
What to do if you think you’ve been misled
Lodge a complaint with the Utilities Consumer Advocate at 310-4822. If you are within the 10-day cooling off period, call to cancel your contract before termination fees apply. And please give us a shout at 310-2010 so we can help in any way we can.