If a tree touches a line, or brings it down here’s what you should do

Across Calgary, the heavy wet snow is bending, and in many cases breaking branches and trees. Our crews and City of Calgary emergency responders are doing their best to deal with the situation, however they could use your help in how you report and downed trees, branches and wires.

When to call 911

  • If lines are sparking
  • If there is a fire
  • If a power line is on the ground

When to call us at 403-258-8232

  • To report trees/branches on lines
  • To report a tree touching a line from a pole to your house
  • To report damage to electrical equipment on your property 

When to call us at 403-514-6100

  • To report that your home is without power even though there is no damage to electrical equipment on your property  

Stay safe

Please do not try to remove a branch or tree from wires, even if the wires are still intact. It’s possible for electricity to travel through any object that touches a wire. Also, please stay away – at least 10 metres – from any wires that are down.

Thank you for all your help and patience.

37 thoughts on “If a tree touches a line, or brings it down here’s what you should do

  1. Bob Bush says:

    It is now 5 hours since the first outage of electrical power today, which followed a few brief outages at our home yesterday morning.

    I would suggest that ENMAX has more than a problem of tree branches falling onto power lines. The outages appear to be more widespread throughout the city than our area which does include a significant number of older,taller trees. With the monitoring equipment of today along with additional personnel conducting visual checks/inspection, why is it taking so long to identify and rectify the causes of the outages??

  2. Marc says:

    Thanks for your comment, Bob.

    Typically our system can handle snowfalls, but because this is a summer storm, the combined weight of the leaves still on the trees and the wet heavy snow is causing branches to break and interfere with power lines. It’s not unheard of for Calgary or Alberta to experience snowstorms at any time of the year, but the severity of this storm is anything but typical.

    And you’re correct that areas which do not have older, taller trees are also being affected. A downed tree or branch in one community can cause an outage in another area because of the interconnectedness of the electricity grid.

    Even as we fix one issue the snow could continue to fall, which may in turn cause further outages. Hang in there with us while our crews work hard to get everything back to normal as quickly as possible.

    Take care out there.

  3. Yang says:

    I live in 3607 49st. NW calgary, could you please tell me when the power of my apartment could be restore and power-on.
    I just need a probable time to decide whether to buy a candle.

  4. Marc says:

    Yang,

    Unfortunately, we’re unable to provide restoration times at the moment, due to the high volume of outages we’re still experiencing.
    If you can’t stay comfortably in your home, it may be time to seek alternate accommodations for the night.

    Sorry we can’t be of more help, but keep an eye on our outage page for updates on service restoration.

    Take care.

  5. John Horning (for) Shirley McWilliam says:

    Mrs. McWilliam lives in Bowness at 5828 Bow water Crescent. They have no power and I am in touch with them on their cell phone at 403-614-3247
    As she is an 82 year old, should I evacuate her or wait and see if the power comes back on -do you anticipate a long period of time to resolve the issue given the widespread nature of the power outage?

  6. Benjamin Vanderleij says:

    I hereby want to thank you guys for your hard work, I know there is probably a lot of people still without power. but your hard work is having results, my power came back after approximately 10 hours.

    a happy customer

  7. Marc says:

    Thanks so much, Benjamin. We’ll pass on your support to the crews who are working hard to get things back on track.

    Take care.

  8. Kathie says:

    North glenmore has been without power since 6:30 this morning. It came on briefly for about a minute around 11:30. It is beginning to get cold in the house.

  9. Marc says:

    Kathie,

    Unfortunately, we’re unable to provide restoration times at the moment, due to the high volume of outages we’re still experiencing.
    If you can’t stay comfortably in your home, it may be time to seek alternate accommodations for the night.

    Sorry we can’t be of more help, but keep an eye on our outage page for updates on service restoration.

    Take care.

  10. John Horning (for) Shirley McWilliam says:

    Just heard from Shirley -power is back on and the house is returning to normal -thanks for all your efforts guys

  11. Marc says:

    John,

    Thanks for the update! Glad to hear the crews could help Shirley and the rest of her community. We’ll pass on your thanks.

    Take care

  12. SYLVIA says:

    I am praying that all of the workers bring back the power to Calgary homes stay safe.
    Thank you for working so hard and staying cheerful throughout.

  13. Bruce says:

    Thanks for your thoughts Sylvia, we feel the same way. Our top priority is keeping or crews and Calgarians safe as we clean up after the storm.

  14. VERY COLD says:

    Our home is just off 12 mile coulee road and has been without power since about 2:00 a.m. on Sept 10th. Are we an isolated incident? Each time I call to report a down tree the system hangs up on me after about ten minutes (there is no answer on any of the other lines and I am assuming I must have a tree problem since my power is still not back up). It is unreasonably cold now in our home. I would appreciate an update. Your “update” page indicates there are no more outages.

  15. Bruce says:

    You’re correct that the issue is very likely the tree. While power has been restored to the ‘main’ networks that feed our communities isolated damage from trees (like the one you mentioned) is causing pockets of homes to be without power.

  16. Tammy says:

    Have tried to call EnMax twice this morning on the number on this website to advise that in our area Mapleridge and specifically MapleCreek Drive on the East side close to Mapleburn Drive we are still without power and have been since yesterday morning at 6:30am.
    There is a tree in someone’s back yard which has fallen on a powerline and has taken out the whole side of our street for power. You can see this from the street (Mapleburn Drive just past MapleCreek Drive), a neighbor called it in last night and nothing and still this morning nothing has been done. What is the expected repair time on something like this?

  17. Bruce says:

    Hi Tammy. If the downed tree has been reported, crews will get to it. We have brought in extra crews to help clean up downed trees and branches so that can restore the power as soon as possible. With the scope of damage, and because our first priority is the safety of our crews and all Calgarians this cleanup is taking time and we’re not able to get an estimate regarding when your power will be restored.

  18. Deb says:

    I live on Vegas Rd NW on the even numbered side of the road and we are still without power. It is over 25 hours now. The odd numbered houses have power as well as across the alley behind us. Ant idea why we have no power and when will it be restored?
    Thanks!

  19. Bruce says:

    Hi Deb. Sometimes the issue is damage to the branch of the power line that feeds one side of the street. With the power restored to the main power lines that feed communities, our focus is turning to isolated outages or damage like what you’re describing. We’ve called in extra crews and we’re working though the repairs, however it’s difficult to know exactly when your power will be restored. if you haven’t done so already, please call us at (403) 258-8232 and report the downed tree.

  20. Amber says:

    Cedarpark Drive and Cedarpark Green is still without power. I am wondering if you can give an estimated time to when it might be back up and running? Thanks for all the hard work you guys are doing.

  21. Bruce says:

    Hi Amber. Thank you for your thoughts and especially your patience. We’re aware of the outage and crews are working their way to you. This blog post may provide some more information.

  22. Lyle says:

    Hi I live in the NW at Vance place off of Varsity. We have been without power since 5:30am September 10th and yet all the houses across the road have power. It appears that allt he houses on are side of the road still have no power. Thanks.

  23. Lyle says:

    Sorry meant all the houses on are side of the the road still have no power.

  24. Bruce says:

    Hi Lyle.
    Our crews, have worked on restoring power to the main lines that feed our system back. Wires extend off of the main lines to areas, streets and individual homes within communities. Isolated damage to these extensions by downed trees and debris is likely the reason why there are still homes without power in neighbourhoods where we’ve reported it has been restored.
    Our focus is now on repairing isolated areas of damage. If you haven’t done so, please call us at (403) 258-8232 and report your outage.

  25. Ian says:

    If you have a tree branch leaning against the power line, the weight of which has pulled the anchor bolt ,that attaches the thick steel guide wire that supports the power lines, from the side fo the house, should I wait for Enmax to address it or can I call an arborist to relieve the branches pressing against the power line to the house? I know Enmax is very busy dealing with so many power related issues from the storm but would like to address this problem before the branch takes down line now that it doesn’t have the steel guide wire to support it.

  26. Bruce says:

    Ian, please call us at (403) 258-8232 so we can help you

  27. Ian says:

    Thanks Bruce, I have called and am on que. Appreciate you advice greatly. You guys are doing a great job with a monumental task. cheers, Ian

  28. Yvonne price says:

    We are now 27 hrs without heat. This is absolutely unacceptable. Hundreds of dollars of lost food, not to mention we just heard a window crack. Perhaps enmax would like to facilitate the repairs. Yvonne price 403-XXX-XXXX.

  29. Marc says:

    Hi Yvonne, Someone will be contacting you about your concerns.

  30. Cindi says:

    I realize with all the downed trees in the city and the limited workers doing the best they can to restore power to all neighborhoods in need.
    However the estimated times of 24 to 48 hours on top of the 48 hours some homes in the NW community of Varsity Acres( Verona & Viscount DR and others),who have been without heat and power this is unacceptable. This area houses a lot of Seniors( 60’s to late 90’s ) who’s life savings are in their homes and can’t afford to put themselves up in other accommodations till whenever! Driving around the entire neighborhood and not seeing any Enmax vehicles is not very reassuring !It’s not just the heat it’s the spoiled food, the possible falls in the darkness with no way to call for help if you don’t have a corded or cell phone.

  31. Marc says:

    Hi Cindi,

    Yesterday the more straightforward work of restoring the main power for most of the city was completed. Today our focus has been on addressing the more complex repairs between our system and the lines to individual homes and small businesses. The damage to homes and businesses across the city is extensive, and since we are addressing this on a case-by-case basis people may need to start thinking in terms of days – not hours – before they can be restored to power. To get as many people restored to power as soon as possible, crews are focusing on sites where multiple affected homes are within a small geographic area first. Isolated instances will be addressed thereafter. While you may not see ENMAX trucks in your area, every possible ENMAX crew and even non-ENMAX workers from Edmonton to Lethbridge – have been addressing this situation throughout the day. This will continue until all reported cases have been addressed.

    In the meantime, please encourage those around you to report their incident. If someone is still without power and there is damage to electrical equipment on the property call (403) 258-8232. If the power is out but there has been no damage call 403-514-6100. The more information we receive on the impact to individuals and business the better equipped we are to help those communities most impacted.

    Thanks again for contacting us.

  32. Deb says:

    We finally got power at 3:00PM on Vegas Rd NW.
    Thanks for all your hard work!!!

  33. Marc says:

    Glad to hear it!

  34. Marc says:

    Hi Deb, glad to hear it! I’ll pass on your thanks.

  35. Kristy says:

    PLEASE come soon to fix our line at 2431 22A street NW. I understand you are busy but we are going on day 3 without power. The down tree branch is resting precariously on the power line of the neighboring house. We were advised by the fire department to not go near the backyard or back lane as the severed line is dangling in the tree. This is not a safe situation. Please help.

  36. Marc says:

    Hi Kristy,

    Our crews have been working around the clock to try to restore power to those still affected. With thousands of homes still affected this is a massive undertaking that may still take days to complete. If you are still without power and there is damage to electrical equipment on the property call (403) 258-8232. If the power is out but there has been no damage call 403-514-6100. The more information we receive on the impact to individuals and business the better equipped we are to help those communities most impacted.

    Take care

  37. Britt says:

    Received a friendly phone call from “Mike at Enmax” making sure our power had been restored!! It was so welcoming to me and my family as we spent 52 hours without power! Thank you enmax for your hard work!

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